Back to Docusign.com
The whole office is trying to use DocuSign but when they try and log in from their PC its asking them for a code which is being sent to my email as im the one who set it up, im only part time and if they need a document i need them to be able to get access to it. Can i remove this security feature?
Solved
How to remove the email passcode for new log in
+1- Newcomer
Best answer by Jesse.Morgan
Hi Georgia,
Are you having other people try to login using a single set of credentials? Or are they logging into DocuSign with their own email credentials? From what you described, it sounds like you’re attempting to share your login credentials with other users. That would be a violation of a company’s contract with DocuSign. Users should be provided with their own logins. If there is confusion about licensing, I recommend you contact your DocuSign Account Executive or Support team to get some clarification.
Once a user has their own login, they can certainly disable the “New Device Verification” setting that Melissa mentioned before me.
If you need users to login with their own credentials and still access DocuSign transactions that might be under your login, there are other features to allow for this, such as Shared Access.
Best,
Jesse
+2- Newcomer
- 2 replies
Hello Georgia!
If you are manually signing in, and not using SSO, you can disable the device verification code by signing into the primary account → Click your initials/picture in the top right → Manage Profile → Sign in using your credentials and then go to Privacy & Security → turn off New Device Verification and you will not need to enter the 6-digit code each time a user signs in from a new device.
Hopefully this helps!
+5- Docusign Employee
- 19 replies
- Answer
Hi Georgia,
Are you having other people try to login using a single set of credentials? Or are they logging into DocuSign with their own email credentials? From what you described, it sounds like you’re attempting to share your login credentials with other users. That would be a violation of a company’s contract with DocuSign. Users should be provided with their own logins. If there is confusion about licensing, I recommend you contact your DocuSign Account Executive or Support team to get some clarification.
Once a user has their own login, they can certainly disable the “New Device Verification” setting that Melissa mentioned before me.
If you need users to login with their own credentials and still access DocuSign transactions that might be under your login, there are other features to allow for this, such as Shared Access.
Best,
Jesse
+14- Community Moderator
- 2763 replies
Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, this is a follow up on your post.
Was the information provide useful? Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.