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I have made a checkbox mandatory in my template. However, customers are still able to untick and return. How can I prevent this?
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How to make a checkbox mandatory?
- Legacy User
Best answer by Community Expert
It sounds like you checked the Mandatory property for a checkbox in your template. Checking this box means that the sender cannot delete the checkbox when using your template; it does not mean the signer must fill it out. Currently, checkboxes are always optional fields when signing. You can also use a Validation on the checkboxes to make them somewhat required. Example: Select the checkbox group > Validation > Select at least > 1
This will require the recipient to select at least one and not leave it blank.
- Docusign Employee
- 1935 replies
- Answer
It sounds like you checked the Mandatory property for a checkbox in your template. Checking this box means that the sender cannot delete the checkbox when using your template; it does not mean the signer must fill it out. Currently, checkboxes are always optional fields when signing. You can also use a Validation on the checkboxes to make them somewhat required. Example: Select the checkbox group > Validation > Select at least > 1
This will require the recipient to select at least one and not leave it blank.
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