How to chat with actual live agent?

Hello,

Thank you for reaching out to the Docusign Community.

Have you tried the below troubleshooting?

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

If the system still does not allow you to open a case with the normal “Open a case” option, there is another way, “I can’t access my account or invoices”, which does not require you to login to your account or to upgrade: Open a case in the Docusign Support Center

Please view the below screenshot:

When clicking the option it should give you the following screen which will allow you to create a case without the need of logging in and in which you can select your preferred contact method:

You can also tell us what issue you are currently facing to see if I can assist you through this post.

Let us know if you need further assistance with this.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes, I have already tried all these steps above and even submitted emails. I also did the last step you mentioned. DocuSign has yet to respond to anything. Then they send surveys for our thoughts. They certainly wouldn't want mine. Not yet. 

Hello ​@c2wjones,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@c2wjones 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator