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How do I remove the copy view/watermark on the final executed documents? Thank you.

Hi,

Thank you for reaching out here in the DocuSign Community.  

I am sorry to hear that your envelopes are including a watermark after they are completed, but I will gladly provide more details on the reason behind this behavior.

The "Copy View" watermark is directly related to the envelope's authoritative copy being exported to external storage.

An authoritative copy is the "single, distinct, absolute original version of a document that is unique, identifiable, and unalterable without detection. ".

For more details on this topic, see:

Authoritative copies

This parameter is usually enabled through API only, unless you are using a vaulting service such as eOriginal, most likely the envelope is being marked to be exported as part of an external workflow to DocuSign.

Taking this into consideration, if you are creating your envelopes through an application or website external to DocuSign eSignature, you could look into creating a test envelope directly in our web app and confirm if the issue persists there as well.

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Bestbelow if you find the answer a valid solution to your issue! 


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