How do I "Access Documents" ... I cannot get to this point to put the long code in

​@Frustrated Stu 

How to Use the Access Documents Feature on the DocuSign Website:

1. Go to the DocuSign Website:

   • Open your browser and go to https://www.docusign.com.

2. Click “Access Documents”:

   • At the top right of the homepage, click on “Access Documents.”

3. Enter Required Information:

   • You'll be prompted to enter the email address where you received the DocuSign notification.

   • Then enter the access code (if provided) or security information like the document code, depending on how the sender set up the envelope.

4. Open Your Document:

   • Once authenticated, the document will load, and you can view, sign, or download it, depending on your permissions.

Thank you JohnSantos …  

I can get as far as Access Documents .. and I put the long code in …  but it just comes up with .

“System Error: Your DocuSign request cannot be processed at this time.  Click the 'Back' button to return to your DocuSign session. If you continue to receive this error, please visit our Support Center. “

Also, pressing the big Witness Signature in the email brings up a similar Error message.

All of this is not good, as I’m trying to witness a friends signature for a house purchase.

Thanks tho’.

Regards

Stu

​@Frustrated Stu 

Where are you pulling the code from?

From the email that it was sent on.

​@Frustrated Stu 

Can you not access your envelope directly from the link on the email?  If you don’t recognize the sender or weren’t expecting a document, the email could be a phishing attempt or a fraudulent request. Always verify the source before clicking any links.

Hello ​@Frustrated Stu,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

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