How can I change my name in my esignature?

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My name has been legally changed and I was able to update it in my account but the esignature will not allow me to update it. The fields are greyed out and I am a system administrator.

eSignature

C

Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

That is expected, once a signature is created you can edit the signature style, however, the name can not be changed, you would need to create a new signature using the needed name, this goes for all users (admins and standard users), also, you can have more than one signature in case you want to keep the old one with the other name: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=lrz1578456442739.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

That is expected, once a signature is created you can edit the signature style, however, the name can not be changed, you would need to create a new signature using the needed name, this goes for all users (admins and standard users), also, you can have more than one signature in case you want to keep the old one with the other name: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=lrz1578456442739.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.