Help - I Believe I Have Two Accounts & Need To Close One?

Question

I need to speak to someone to confirm my accounts and features included. I also found “switch accounts” button on my profile page I was not aware of and would like more details to my billing history.

sofian_solusign · Accepted Answer

Hello Lindsay!This is the community page, so I’m not sure that this is the best place to reach out to someone in relation to billing inquiries.I suggest that you open a ticket from within your DocuSign account and choose ‘Billing’ as the reason for your inquiry.However, in relation to the ‘Switch accounts’ button, we might be able to help? What specifically would you like to know about this feature?It’s helpful when you have different DocuSign account linked to the same email address.Sofian Saoudi,Solusign Consulting- DocuSign PartnerNeed help with DocuSign?🌎www.solusign.com| 📧sofian@solusign.com| 📺Follow meon YouTube

Christopher.Alpizar · Answer

Hi @LindsayPM,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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