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Having trouble signing into new First Bank app

Hi,

Thank you for reaching out here in the DocuSign Community.  

I am sorry to hear that you are experiencing issues when signing into your New First Bank app, I will gladly help you find a solution to your issue.

Are you having issues when accessing an application within a DocuSign envelope?

If that is not the case, please provide me with more details on the process you are following.

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

That's exactly what I need help with. I did my signature. But can't go any further

Hi,

Thank you for following up.

If you have confirmed that there are no required fields left in the envelope, then most likely there are duplicate fields placed on top of each other, preventing you from completing the envelope.

In this scenario, the sender will need to correct the envelope and delete these duplicate fields.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

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