Error message running retrieve in demo environment

Forum|Forum|2 years ago
April 25, 2024
3 replies
155 views

Any idea what the following message is trying to tell me after running a Retrieve script?

“Error calling ListStatusChanges: {errorCode”:”USER DOES NOT BELONG TO SPECIFIED ACCOUNT”,”message”:”The specified User is not a member of the specified Account.”}

I am the administrator, I own the template I used to process the envelope that I’m trying to report on, and I created the Retrieve script. I’m at a loss.

Thank you. Susan

eSignature

Justin Jiang

Established Contributor

Does the user have multiple accounts?

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S

srlee

Author

Active Voice

@justin jiang i only have one account but i am the administrator of eSig and of CLM. not sure if that’s what you are looking for?

N

nathaly.monge

Docusign Employee

Hello @srlee ,

Thank you for reaching out here in the Docusign Community.

I’m sorry to hear that you are getting an error, I understand this happens when you try to use Retrieve.

Are you running this for a specific user? What version of Retrieve are you on?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
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