Skip to main content
arrow-left Back to Docusign.com
New Voice
SonzJNew Voice
New Voice
August 14, 2024
Solved

Envelope usage

  • August 14, 2024
  • 2 replies
  • 692 views

Hi, If I am negotating a deal and send one envelope to both parties for signing, and one wants changes made, I make corrections then send again for signing, all still with the one envelope and same people, will I get charged each time I send? or is this one charge until the envelope is closed?

Best answer by JohnSantos

@SonzJ 

In DocuSign, the way charges work is based on the concept of envelopes in most cases. An envelope is considered "used" when it is sent out or delivered for signing. According to DocuSign's pricing model, if you make corrections or need to resend the same envelope to the same recipients, this does not count as a new envelope, so you would not be charged multiple times.

Key Points:

  • Resending or Correcting: If you make corrections and resend the envelope to the same recipients, this is still considered part of the same transaction. You will not incur additional charges just for making corrections or resending the envelope.
  • Envelope Status: The envelope is considered "active" until all parties have completed their actions (e.g., signing), at which point it is "completed." You are only charged once for an envelope when it is initially sent.

So, to directly answer your question, as long as you're resending or making changes within the same envelope and to the same recipients, it will be counted as one charge until the envelope is finally closed.

2 replies

JohnSantos
Guru
JohnSantosGuruAnswer
Guru
August 15, 2024

@SonzJ 

In DocuSign, the way charges work is based on the concept of envelopes in most cases. An envelope is considered "used" when it is sent out or delivered for signing. According to DocuSign's pricing model, if you make corrections or need to resend the same envelope to the same recipients, this does not count as a new envelope, so you would not be charged multiple times.

Key Points:

  • Resending or Correcting: If you make corrections and resend the envelope to the same recipients, this is still considered part of the same transaction. You will not incur additional charges just for making corrections or resending the envelope.
  • Envelope Status: The envelope is considered "active" until all parties have completed their actions (e.g., signing), at which point it is "completed." You are only charged once for an envelope when it is initially sent.

So, to directly answer your question, as long as you're resending or making changes within the same envelope and to the same recipients, it will be counted as one charge until the envelope is finally closed.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    Docusign Employee
    Alejandro.RamosDocusign Employee
    Docusign Employee
    August 29, 2024

    ​Hi @SonzJ,

     

    I hope you are doing well.

    I would like to confirm if you could solve your issue by utilizing the suggested solution?           

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,   

     

    Alejandro R. | Docusign Community Moderator   

    "Select as Best" below if you find the answer a valid solution to your issue!   

    ​

     

    Code of ConductAccessibility statement

    Docusign Community

    Code of Conduct