Back to Docusign.com
Hi, If I am negotating a deal and send one envelope to both parties for signing, and one wants changes made, I make corrections then send again for signing, all still with the one envelope and same people, will I get charged each time I send? or is this one charge until the envelope is closed?
Solved
Envelope usage
+2- Newcomer
- 1 reply
Best answer by JohnSantos
In DocuSign, the way charges work is based on the concept of envelopes in most cases. An envelope is considered "used" when it is sent out or delivered for signing. According to DocuSign's pricing model, if you make corrections or need to resend the same envelope to the same recipients, this does not count as a new envelope, so you would not be charged multiple times.
Key Points:
- Resending or Correcting: If you make corrections and resend the envelope to the same recipients, this is still considered part of the same transaction. You will not incur additional charges just for making corrections or resending the envelope.
- Envelope Status: The envelope is considered "active" until all parties have completed their actions (e.g., signing), at which point it is "completed." You are only charged once for an envelope when it is initially sent.
So, to directly answer your question, as long as you're resending or making changes within the same envelope and to the same recipients, it will be counted as one charge until the envelope is finally closed.
+18- Valued Contributor
- 975 replies
- Answer
In DocuSign, the way charges work is based on the concept of envelopes in most cases. An envelope is considered "used" when it is sent out or delivered for signing. According to DocuSign's pricing model, if you make corrections or need to resend the same envelope to the same recipients, this does not count as a new envelope, so you would not be charged multiple times.
Key Points:
- Resending or Correcting: If you make corrections and resend the envelope to the same recipients, this is still considered part of the same transaction. You will not incur additional charges just for making corrections or resending the envelope.
- Envelope Status: The envelope is considered "active" until all parties have completed their actions (e.g., signing), at which point it is "completed." You are only charged once for an envelope when it is initially sent.
So, to directly answer your question, as long as you're resending or making changes within the same envelope and to the same recipients, it will be counted as one charge until the envelope is finally closed.
+15- Community Moderator
- 2070 replies
Hi
I hope you are doing well.
I would like to confirm if you could solve your issue by utilizing the suggested solution?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.