Hello @Jmpabloche, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that your passport is not being recognized for a second document.

Can you provide more information about this? are you only a recipient of the envelope? 

Are the two documents that you are referring to part of the same envelope flow?

Can you provide the envelope ID?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Jmpabloche,

I hope you are doing well.

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.