we are facing an issue with DS, in which signatories and people set in cc are being asked to login 2 or 3 times before they can open the document; and in some cases, they get an error message after they login.
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Hello,
You are welcome to the Docusign Community!
By default, signers does not need a Docusign account to sign a document.
That setting probably has been changed by your admin requesting to all signers login with a Docusign account, it seems the case here. If the setting Required login is enabled then all signers need to have a Docusign account.
These are the security settings affecting the signers access to the envelopes (images below), so check with your eSignature Admin how those are configured.
Let me know if I answered your question.
Best,
Alexandre
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