Active Voice

Solved

DocuSign error

2 replies
81 views
Translate All

we are facing an issue with DS, in which signatories and people set in cc are being asked to login 2 or 3 times before they can open the document; and in some cases, they get an error message after they login.

eSignature

Alexandre.AugustoAnswer

Docusign Employee

Hello, @Munish veda

You are welcome to the Docusign Community!

By default, signers does not need a Docusign account to sign a document.

That setting probably has been changed by your admin requesting to all signers login with a Docusign account, it seems the case here. If the setting Required login is enabled then all signers need to have a Docusign account.

These are the security settings affecting the signers access to the envelopes (images below), so check with your eSignature Admin how those are configured.

Let me know if I answered your question.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Munish veda

You are welcome to the Docusign Community!

By default, signers does not need a Docusign account to sign a document.

That setting probably has been changed by your admin requesting to all signers login with a Docusign account, it seems the case here. If the setting Required login is enabled then all signers need to have a Docusign account.

These are the security settings affecting the signers access to the envelopes (images below), so check with your eSignature Admin how those are configured.

Let me know if I answered your question.

Best,

Alexandre

Translate

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @Munish veda ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.