DocuSign error

Question

we are facing an issue with DS, in which signatories and people set in cc are being asked to login 2 or 3 times before they can open the document; and in some cases, they get an error message after they login.

Alexandre.Augusto · Accepted Answer

Hello, @Munish vedaYou are welcome to the Docusign Community!By default, signers does not need a Docusign account to sign a document.That setting probably has beenchanged by your admin requesting to all signers login with a Docusign account, it seems the case here. If the setting Required login is enabled then all signers need to have a Docusign account.These are the security settings affecting the signers access to the envelopes (images below), so check with your eSignature Admin how those are configured.It’s under Security Settings sectionIt’s under Security Settings sectionLet me know if I answered your question.Best,Alexandre

nathaly.monge · Answer

Hello @Munish veda,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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