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Question

DocuSign Completed Document PDF Security

  • January 28, 2025
  • 4 replies
  • 58 views

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I had a client complete and sign a document through DocuSign that included some sensitive information (SSN, etc.). When he executed the DocuSign, he received a confirmation e-mail from DocuSign with the completed PDF attached to it.  He is now concerned that his information could have been compromised by the PDF being attached to the autogenerated confirmation e-mail that he says “wasn’t sent securely”.  Can someone please provide me with a response to the client to reassure him that the sensitive information contained in the attachment was somehow secure?

Thanks.

4 replies

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  • Digital Collaborator
  • 143 replies
  • January 29, 2025

@gjm982 

per DocuSign’s website:

https://support.docusign.com/s/articles/Are-DocuSign-envelopes-encrypted?language=en_US&rsc_301

 Docusign protects your highly confidential information by encrypting and making every document tamper-evident. Authentication options help prove that signers are who they say they are at the time of signing, helping ensure your documents have non-repudiation in a court of law. With Docusign, the security of your documents, electronic signature authentication, and system security are top priorities. 
 

The Docusign Trust Center provides information on how we safeguard your data, our certifications and tests, and updates and alerts.


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Hi ​@gjm982,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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  • Newcomer
  • 2 replies
  • February 18, 2025

We just had the same question and I’d like to provide the client with something from DocuSign to reassure him.  where can I find something client facing?


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  • Digital Collaborator
  • 143 replies
  • February 18, 2025

@SRMowers 

The above link is for a web page that anyone can access. There is probably information on the main DocuSign website as well, they’d want potential customers to know their security policy.

 

good luck

mr1