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Hello
I have a query on document retention
Does this start from the document creation date or from when all parties have signed?
Thanks
Chris Wheeler
Solved
Document Retention period
+2- Newcomer
Best answer by Christopher.Alpizar
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+18- Docusign Employee
Hello
The Document Retention feature only works with envelope status equal to completed, voided, or declined. So, the retention period will only start when your envelopes achieve the final status (mentioned above).
Check more information on this article: Document Retention
Please, let me know if I answered your question!
- Community Moderator
- Answer
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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