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Do 2FA links have an expiry date?

Forum|Forum|2 years ago
April 12, 2024
5 replies
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I understand from the DocuSign website that the email links expire after 48 hours but clcking the link will redirect you to generate a new link.

Is there a similar sort of process for the 2 factor authentication? Does this expire?

Thanks

Authentication

Best answer by Vinicius.Rodrigues

No problem @alawless , and I'm happy to help!

The entire process will restart. I don't know exactly which type of authentication you are referring to, as there are several (such as SMS, Phone, document validation, among others), but these will only be started when the user clicks the button to send the code/validation.

Here I have an article that shows how SMS validation works, showing that the code is only sent after the user confirms that they want to receive it via cell phone: The Recipient Phone Authentication Experience

If you have other questions, let me know!

Vinicius.Rodrigues

Docusign Employee

Hi @alawless !

Yes, the 2-factor authentication also expires when the user provides the wrong information. In some scenarios, it’s even possible to configure the number of wrong attempts before the envelope is locked.

Let me know if I answered your question!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

alawless

Author

New Voice

Hi Vinicius,

Thank you very much for your response. This is good to know, can i just clarify does the 2FA also have a time-limit expiry or does it only expire when the wrong info is entered?

Thanks

Vinicius.Rodrigues

Docusign Employee

Hi Vinicius,

Thank you very much for your response. This is good to know, can i just clarify does the 2FA also have a time-limit expiry or does it only expire when the wrong info is entered?

Hi @alawless !

The 2FA validity time expires when access to the envelope also expires, that is, 5 accesses through the same link or 48 hours.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

alawless

Author

New Voice

Hi Vinicius

I understand - final question I promise (!) when clicking the expired email link to generate a new link, will a new 2FA link also be sent (provided the info hasn’t been entered incorrectly at all, the user has just simply not been able to access the device with the 2FA link yet?)

Vinicius.Rodrigues

Answer

Docusign Employee

No problem @alawless , and I'm happy to help!

The entire process will restart. I don't know exactly which type of authentication you are referring to, as there are several (such as SMS, Phone, document validation, among others), but these will only be started when the user clicks the button to send the code/validation.

Here I have an article that shows how SMS validation works, showing that the code is only sent after the user confirms that they want to receive it via cell phone: The Recipient Phone Authentication Experience

If you have other questions, let me know!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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