+2I often need to use the digital stamp, but I can’t find this feature on the iOS mobile app.
I also tried to use the web browser on my iPad, but this functionality seems to be missing too.
Is there a workaround for this limitation on mobile devices?
Thank you for your support.
Tony
Best answer by nathaly.monge
Hello
Thank you for reaching back and clarifying, the screenshot really helped.
Unfortunately, stamps at the moment is not supported on the mobile app. However, if your plan is Business Pro or higher it should include this. If you do have one of the mentioned plans, do you see the option if you use a laptop/desktop? If not, it might not be enabled on the back end, therefore, it would be best to open a support case to have it enabled.
If you are not one of those plans, I recommend you upgrade to a plan that does include it: Stamps
Let us know if you need further assistance with this.
Best Regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Would this be to sign a document or send a document out for signature?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2+15Hello
Thank you for reaching back and thank you for clarifying.
In that case do you not see the stamp field? Do you not have the option to adopt a stamp? Can you provide a screenshot?
Let us know if you need further assistance with this.
Best Regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Hi
Cheers
Tony
+15Hello
Thank you for reaching back and clarifying, the screenshot really helped.
Unfortunately, stamps at the moment is not supported on the mobile app. However, if your plan is Business Pro or higher it should include this. If you do have one of the mentioned plans, do you see the option if you use a laptop/desktop? If not, it might not be enabled on the back end, therefore, it would be best to open a support case to have it enabled.
If you are not one of those plans, I recommend you upgrade to a plan that does include it: Stamps
Let us know if you need further assistance with this.
Best Regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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