Default time zone

Hello ​@Hflem !

There are a few things to note in this topic:

1. You need to know if your/users account allows users to use their own time zone, or if your administrator requires a standard time zone. (eSign Admin > Regional Settings > Allow users to set their own Time Zone and Date Format)
2. You need to know what the default Time Zone display setting is for your account. (eSign Admin > Regional Settings > When using the Date Signed field, which Time Zone should be used?).

These two settings can directly impact the experience of how you download documents and see the time zones.

In addition, there is a third thing that when you download documents, Docusign may adjust the signing times to your specific time zone, meaning that you will always see them in your time zone, but other users may see them in their (different) time zones.

I recommend reading this article for more information: How are time zone account settings used?

Let me know if I could answer your question!

Hello ​@Hflem,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@Vinicius.Rodrigues ​@Melanie.Panguito,

My IT admin has advised me the following:

1. Users are allowed to set their own Time Zone (as company is global - so I have selected UTC+08:00)
2. “Recipient” is selected for “When using the Date Signed field, which Time Zone should be used?”

My concern is that local colleagues who have a DocuSign account but haven’t manually selected their time zone to be UTC+08:00 are showing as having signed a document UTC-08:00 Pacific Time as it is the default. This would seem easy to solve, but we send documents for signing to so many different local recipients that asking each of them to update their settings is impractical.

I will test out your third point re documents adjusting to my time zone when downloaded. But any other suggestions are also appreciated.

Thank you.

Hi ​@Hflem ,
The time zone setting can also be automatically adjusted by Docusign, based on the user's computer date/time. This setting is usually automatically applied, unless there are rules on the local computer that do not allow access to the OS date/time repository or when there are firewall or VPN blocks involved.

This setting is automatically applied when activating a new user!

Hello ​@Hflem,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.