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Oli.MActive Voice
Active Voice
January 29, 2024
Solved

Customize the message sent to recipients and sender after someone declines the envelope

Dear all

Is it possible to customize the message the recipients and sender receive when one of them decline the envelope ? 

The current config is “Complete with DocuSign: [Email subject]  has been voided for the following reason:
[...]

Thank you 

 

David.SchmitzAnswer
Hero
January 29, 2024

Yes, you would need to modify the Branding Resource files.  Here is a link to get you started….

https://support.docusign.com/s/document-item?bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enus

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1 reply

Hero
David.SchmitzHeroAnswer
Hero
January 29, 2024

Yes, you would need to modify the Branding Resource files.  Here is a link to get you started….

https://support.docusign.com/s/document-item?bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enus

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