I get back signatures that are either very small or so large that they obscure other fields. If I select the "Sign a Document" option on the main DocuSign page, I can adjust my signature size just fine. If I am sent a document to sign, I cannot. When I am setting the signature field, I can make it smaller, but not bigger.
I am not using scanned documents, so there shouldn't be a problem with the resolution.
Is there a way to fix this? Please advise.
Thank you.
When an envelope doesn't have any tags for a signer, DocuSign allows that signer to add a signature tag and adjust its size. The Sign a Document flow is an example of this. If an envelope has a signature tag, the signature tag usually starts out at the largest size and the sender has the option to decrease the size. If you are receiving a document with a signature size that doesn't look quite right, it makes me wonder whether the recipient has any tags. If you create a copy of (but don't send) the envelope, do you see any tags in it? One possibility could be that the envelope sent without any tags, the signer added one, and the signer sized it incorrectly.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.