changing my witness

Question

My DocuSign witness completed his details but the system did not send him/his phone failed to accept the access numerical sequence. He re-tried a number of times and he is no longer available to witness. So’ I need to replace him with a new witness but there is no facility when I access the document for me to change anything as I have already signed and completed my part. Any clues on how to change the witness or do we need to start the whole process again with my lawyers issuing a new document for me to sign again?

thanks

Michael

Michaelholmes · Accepted Answer

Hellosorry missed your previous reply. We couldn’t find a way to change the witness so restarted the process with the new one. All well and signing completed thanksMichael

nathaly.monge · Answer

Hello@Michaelholmes,Welcome to the DocuSign Community and thank you for posting your concerns!I’m sorry to hear that there id no option to change the witness on your side, I understand the witness was blocked and you are in the need to change them.To better assist you, can you clarify some information?Are you the sender of the envelope? If so, do you have the option to correct the envelope? If not, have you contacted the Sender?Let us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded