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Changing details on invoice

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Hi there,

How do I go about changing the details on an invoice that was already created? Is it possible to change some of the details?

Thanks,

Imke

Billing

Vinicius.RodriguesAnswer

Docusign Employee

Ok great, thank you! I’ll create a support ticket.

Perfect! I hope they can help you by updating the current invoice!

Let me know if I can help you with something more. If not, could you please click on "Select as Best" in my last comment? Thank you!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Docusign Employee

Hi @Imke Gevers !

Not all information can be changed/updated after an invoice has been created. In this case, please, open a case with the support/billing account team and explain what you need to change in your invoice. They will check internally and reply to you soon.

To open a case, please access: https://support.docusign.com/s/contactSupport?language=en_US

Tutorial: Open a case in the Docusign Support Center

Understand your Docusign invoice for Web plans

Please, let me know if I could help you with this topic!

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Imke Gevers

Author

Conversation Starter

Ok great, thank you! I’ll create a support ticket.

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Vinicius.Rodrigues

Answer

Docusign Employee

Ok great, thank you! I’ll create a support ticket.

Perfect! I hope they can help you by updating the current invoice!

Let me know if I can help you with something more. If not, could you please click on "Select as Best" in my last comment? Thank you!

Translate

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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