Changing Account Address - can't add State / Province

Forum|Forum|2 years ago
May 27, 2024
3 replies
169 views

Hi there,

I’m trying to update my Account Address, but whenever I select South Africa in the Region, it greys out State/Province even though it is a required field. How can I get around this please?

Thanks,
Imke

eSignature

Best answer by Vinicius.Rodrigues

Thank you, that actually worked - it blanked out the StateProvince field, but not requiring me to complete it. Thank you!

And is there a place where I can add our VAT details?

Hi @Imke Gevers !

Glad this workaround worked with you!

You can ask to the Customer Support Team to include the VAT number in your next invoices. The only requirement is only Admins can request it by creating a ticket on Support Center.

Let me know if I can help you with something more. If not, could you please click on "Select as Best" in my last comment? Thank you!

Vinicius.Rodrigues

Docusign Employee

Hi @Imke Gevers !

Firstly, I apologize for this issue you are facing!

I believe the issue should happen because you have selected another country that requests the "State/Province", and now is changing to an option that this information isn’t required. I’ll check it internally.

As a workaround, try doing this step by step:

Select another country that requires State, such as Brazil;
Type any text in State, such as "test";
Return to the country field and select South Africa.
Click Save.

Please let me know if this workaround worked for you!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

I

Imke Gevers

Author

Conversation Starter

Thank you, that actually worked - it blanked out the StateProvince field, but not requiring me to complete it. Thank you!

And is there a place where I can add our VAT details?

Vinicius.Rodrigues

Answer

Docusign Employee

Thank you, that actually worked - it blanked out the StateProvince field, but not requiring me to complete it. Thank you!

And is there a place where I can add our VAT details?

Hi @Imke Gevers !

Glad this workaround worked with you!

You can ask to the Customer Support Team to include the VAT number in your next invoices. The only requirement is only Admins can request it by creating a ticket on Support Center.

Let me know if I can help you with something more. If not, could you please click on "Select as Best" in my last comment? Thank you!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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