Change of name on Docusign Envelope upon signing

Question

Hi Team,

Have input the recipients full individual name on envelope with the recipients preferred email address and then have sent the envelope across.

Upon signing though, the recipients name reverts to a company name they have used on Docusign previously.

Is there a way to disconnect the email address from the previous company name so the client can use their full individual name, or will I need to ask the client to update their email address to something new entirely?

Kind Regards,

Greg

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.I understand the name of the recipient is changing to one they previously used when trying to sign.This can be fixed in several ways, please view below:As the sender, you can lock the recipient's name so that it may not change: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=srv1583277356044.html&_LANG=enusIf they have an account linked to that email address, have the signer create a new signature using the name the sender is trying to use.Contact Customer Support in case they don't have a DocuSign account to close any old free accounts they might've had in the past or any recipient account linked to the email address: https://support.docusign.com/en/contactSupportNote: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.Compare eSignature plans & pricingLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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