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Few months back, we have a case and the support team suggested there will be an update as the support engineer have been working on a new release to have a restriction for users not to have a DOT only as their signature.

In the mean time we have raised the value to be 120 as per support 

  • Set a Minimum number of pixels required to adopt a signature/initials to 120 however, we are still getting the users with the dots. 1. Is there a fix available to overcome this issue? 2. If we now enforce to adopt a signature feature instead, what will happen to the existing users? Do they need again to create a new signature?(I think it is required), but, that will cause a problem on 1000 plus users getting to redo their signature again. Please suggest. Thank you

Welcome to the community and great question, 

Yes, our development team is working on a solution for all future accounts to default the minimum number of pixels required to adopt a signature to 120 in enhancement ADMIN-2090.  I will update this discussion as soon as it is released. Please note that changing,(https://support.docusign.com/en/articles/Why-did-I-get-a-blank-signature-on-this-document) ( like you did) , will only prevent the issue for future users who adopt a signature. For security reasons, we cannot change the signature for users who have already adopted and signed. If you receive a document from a user who has already adopted a DOT signature

  1. The signer will need to (https://support.docusign.com/en/answers/00007847) correct their signature on their account
  2. After they update their signature, you can easily (https://support.docusign.com/en/answers/00003980) clone  and resend so that you do not lose any work

Please also see the previously answered discussion 

Thanks for visiting the community, Marc

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