With no phone support, no chat support, and no ability to open a ticket through the website, how do you get support???
I am logged into my account but the ability to open a support ticket does not exist. When I try, I am taken to the Manage Cases page showing old tickets, but no button exists to open a NEW ticket.
Chat takes you to the same page. Phone tells you to use the website. Website doesn’t work.
Any help or suggestions is appreciate!
Yes, I compare the DocuSign support service : https://www.docusign.com/features-and-benefits/support-plans-pricing. the hot line service is only available above plus support plan. Are your account subscribition expired? the create case button should be available in normal account.
FreeLink/甫连信息
DocuSign Partner | Partner Profile
DocuSign 2024 APAC Reseller Growth Partner of the Year
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
DocuSign Community Leaderboard Top 5 contributor.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
Hello,
Thanks for the reply. I have an active monthly standard subscription, $15 per month. The problem is, there appears to be an issue with my account, the website, or both and I have no way to report it or get help.
can you login https://support.docusign.com?
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
DocuSign 2024 APAC Reseller Growth Partner of the Year
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
DocuSign Community Leaderboard Top 5 contributor.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
Yes I can. There is just a bunch of links and videos on various topics, and a link to this forum. No other links to open a ticket.
You can reference this document: Open a case in the Docusign Support Center
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
DocuSign 2024 APAC Reseller Growth Partner of the Year
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
DocuSign Community Leaderboard Top 5 contributor.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
Ok, I will try that. Thanks!
Hi
I hope you are doing well.
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Best regards,
Alejandro R. | Docusign Community Moderator
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