Back to Docusign.com
HASNAN B SAADAN
Solved
Can we retrieve documents which have been purged? The documents were purged while i was away on Medical Leave. I need to get it quite urgently.
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
For security reasons, I removed your email and account number, which is considered Personal Information.
Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=slx1583277403913.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- 1935 replies
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
For security reasons, I removed your email and account number, which is considered Personal Information.
Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=slx1583277403913.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1- Newcomer
- 1 reply
If the purged documents can not be retrieved at a later date, is there something the recipient can do when they do sign it to save it? Should they download it and save it to their own computer? Because several times, one of our clients goes back to the original email with the docusign in it to reopen and look at it, but it won’t let them open it.
We need a solution for this.
STober
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.