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Can we retrieve documents which have been purged? The documents were purged while i was away on Medical Leave. I need to get it quite urgently.

Forum|Forum|3 years ago
May 2, 2023
4 replies
234 views

HASNAN B SAADAN

eSignature

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

For security reasons, I removed your email and account number, which is considered Personal Information.

Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=slx1583277403913.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

For security reasons, I removed your email and account number, which is considered Personal Information.

Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=slx1583277403913.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Thanks Nathaly for your prompt reply.

S

stober

Newcomer

If the purged documents can not be retrieved at a later date, is there something the recipient can do when they do sign it to save it? Should they download it and save it to their own computer? Because several times, one of our clients goes back to the original email with the docusign in it to reopen and look at it, but it won’t let them open it.

We need a solution for this.

STober

A

aruna

Newcomer

How to retrieve the purged documents

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