New Voice

Solved

Can't change signature

Forum|Forum|1 year ago
October 6, 2024
5 replies
3049 views

I’m about to pull my hair out because I’m trying to allow someone to use my computer to sign a document and even though I’m not logged in, the document automatically uses my signature and won’t give the option of choosing a signature. I’ve tried different browsers, different computers, cleared all the signatures in my docusign account, added her signature to my docusign account, in google I cleared my cache, cookies, autofill data, signed out, signed in to a different account - really - everything I could think of. My name/signature info must be attached to the document somehow and I don’t know how to un-attach it so she can sign her name on the document. It’s strange though because the document isn’t designed to be signed by the person who creates it, it’s designed to be signed by the person signing up. I didn’t create the document, it’s generated when I fill out the registration form through my company website. I’ve never had this happen before and I’m so frustrated I want to smash something! Please can someone help me?

Best answer by Pawan Gangwani

There could be multiple reasons for that such as:

To implement multiple signatures, a DocuSign account is required.
Some senders lock recipient names.
If you are the only signer, you cannot select a saved signature.
First-time signers cannot modify their signature after the initial signature adoption.
Certain other restrictions may prohibit changing your signature. For complete details, see Why can't I Change my Signature?

But I would highly advice to raise a support ticket through this link:
https://support.docusign.com/s/contactSupport?_gl=1*s1updc*_gcl_au*ODU0ODUyMDgzLjE3Mjc0MjIxMjk.

Pawan Gangwani

Hero

Hello @KerrySiddhartha

Welcome to the DocuSign Community!

Did you try selecting a new signature by clicking on the signature added to the document and then click on Change, you should be able to see a list of your saved signature and initials to choose from or click + ADD to add a new signature.

Refer the picture Below:

Keep me on Radar, if you need further assistance.

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

KerrySiddhartha

Author

New Voice

that option did not pop up when I clicked on the signature. ☹️

Pawan Gangwani

Answer

Hero

There could be multiple reasons for that such as:

To implement multiple signatures, a DocuSign account is required.
Some senders lock recipient names.
If you are the only signer, you cannot select a saved signature.
First-time signers cannot modify their signature after the initial signature adoption.
Certain other restrictions may prohibit changing your signature. For complete details, see Why can't I Change my Signature?

But I would highly advice to raise a support ticket through this link:
https://support.docusign.com/s/contactSupport?_gl=1*s1updc*_gcl_au*ODU0ODUyMDgzLjE3Mjc0MjIxMjk.

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

M

mr1

Respected Advisor

@KerrySiddhartha

I take it the signer does not have an account and just wants to sign and be done. Is she using your email address as well as your computer?

You tried an impressive array of solutions :-) did you try using ‘private browsing’ or ‘private window’? That might block your information from being loaded...

good luck

mr1

MR1

A

Alejandro.Ramos

Docusign Employee

Hi @KerrySiddhartha,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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