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Can I retrieve expired draft envelopes?

Forum|Forum|2 years ago
March 28, 2024
5 replies
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Hi. A user’s draft envelope expired after 30 days. Is there any way to retrieve the envelope so that they don’t have to rebuild it? (its a sizeable envelope).

eSignature

Best answer by Michael.Rave

@David K

No, after an envelope has been purged from the system is cannot be restored.

Draft. For an envelope you created and then saved without sending. Draft envelopes are stored in your account for 30 days from the date they were created. After 30 days, drafts are removed from your account and purged from the system.

See this DocuSign Support Article for more information.

Michael.Rave

Answer

Docusign Employee

@David K

No, after an envelope has been purged from the system is cannot be restored.

Draft. For an envelope you created and then saved without sending. Draft envelopes are stored in your account for 30 days from the date they were created. After 30 days, drafts are removed from your account and purged from the system.

See this DocuSign Support Article for more information.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

D

David K

Author

New Voice

Thanks, that is what I suspected.

N

nathaly.monge

Docusign Employee

Hello @David K ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

K

Kristyn

Newcomer

Is there anywhere whilst creating drafts that it details they will expire in 30 days?

Drafted up over 200+ documents in April, only for them to now be all gone 2 days before going to send them. If I had known this, would have not wasted hours of work and waited.

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nathaly.monge

Docusign Employee

Hello @Kristyn ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that your drafts have been removed, I understand your frustration and all the hard work you put in to those documents.

You can find the drafts retention period in the following article, unfortunately these can not be recovered: Envelope Status

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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