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I wanted to take a moment to share a recent positive experience I had with the DocuSign Partner Support Team.
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The feedback I previously shared was truly taken seriously. The Partner Support Team reached out to me directly and scheduled a meeting last Thursday to go over the concerns I had raised.
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I was genuinely impressed by the speed and execution — the meeting was arranged quickly, showing not only strong responsiveness but also how much DocuSign values partner feedback. As a partner, this level of attention and respect is very encouraging.
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During the meeting, we saw real improvements in support processes. For example, we were introduced to a new escalation form for urgent partner cases. After my colleague tested it, the result was exactly what we were hoping for — a more efficient and timely response.
Overall, I want to give a big thumbs up to the Partner Support Team for their efforts. We truly appreciate the close collaboration and look forward to continuing our partnership to further improve the customer experience together.
A heartfelt thank-you to everyone from the Partner and Community teams who has supported us along the way!
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
