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I was invited by a VP to participate in the Keynote Focus Group, and I followed the instructions to complete the registration form.
Shortly after, I received the event confirmation and the meeting link.
Today, when I saw the calendar reminder and tried to join, I was prompted to log in with a password. Since I hadn’t received one, I had to reset my password before logging in successfully. However, upon logging in, I encountered the following error message:
“Please fix the following errors: You cannot log in because you do not have a confirmed registration for this event.”
Nowhere in the registration process was I informed that additional confirmation was required. I also never received any email indicating that I needed to confirm my participation after receiving the event link. Shouldn’t confirmation come first before the meeting link is sent out?
Additionally, the login process itself was not user-friendly. It would be much more seamless if the event registration system integrated with DocuSign’s existing login infrastructure. If the invitation is for partners, it should allow login using the Partner account; if it’s for customers, they should be able to use their existing DocuSign Support login. Managing multiple sets of credentials just adds unnecessary friction to the experience.
I also tried reaching out to momentum@docusign.com as the guide told
and other contacts to report my issue, but at least during the event, I did not receive any response. It would be helpful if future events provided a real-time contact method to ensure that participants who face unexpected issues can still join in time rather than missing out and feeling disappointed.
This event seemed like a great opportunity, and I was eager to participate—I even replied to the invitation email to express my interest. Unfortunately, I was met with an unexpectedly frustrating experience. I hope future events can provide clearer registration processes to prevent such confusion and avoid making participants feel excluded.
I’d appreciate clarification on where the issue occurred and whether improvements can be made to ensure a smoother experience for future participants.
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