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After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done
- Legacy User
Best answer by Community Expert
It sounds like you are being asked to complete a digital signature and trying to apply a digital certificate but there is no file.
When is the error message appearing and do you know who sent the document to you. Can you ask them what signature type they have asked you to use.
Regards
Robert
Helping out on DocuSign Questions
feel free to say thanks with a coffee https://www.buymeacoffee.com/icit
Need a template built or consultation on DocuSign
- Docusign Employee
- 1935 replies
- Answer
It sounds like you are being asked to complete a digital signature and trying to apply a digital certificate but there is no file.
When is the error message appearing and do you know who sent the document to you. Can you ask them what signature type they have asked you to use.
Regards
Robert
Helping out on DocuSign Questions
feel free to say thanks with a coffee https://www.buymeacoffee.com/icit
Need a template built or consultation on DocuSign
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