Problem with Cookies when Signing Documents in Docusign on Any Browser

We have the same experience but only if you reject cookies - it keeps asking for cookies acceptance every time you need to sign an envelope.

We have the same problem. This blocks the workflow a lot and we get a lot of requests.

Hello,

we are facing the same issue in our side. It was working good before but now, users need to accept cookies popin everytime they are signing a document.

I did some tests to reproduce and I can reproduce on Chrome/Safari.

I raise that I’m not facing any issue with this url https://support.docusign.com/s/articles/What-is-DocuSign-s-Cookie-Policy?language=en_US&rsc_301 with the same configuration.

I check the cookies management with the browser inspector and the cookies are well added.

but for the signing we are redirected to this domain https://eu.docusign.net. When I accept the cookies, no cookies has been added in my browser so if I refresh, the popin appear again. I try to add manually the cookies in my browser and it is working, the popin stop to appear, but I will not suggest to my users to do it :)

someone can help us ?

thank you

PS: I have a support case opened in progress

Same issue here - super-annoying & a really poor user experience. Not solved by accepting all cookies, rejecting all, or including docusign URL as an exception in Chrome settings. Changing my VPN to a US gateway at least moves the cookie notice to the bottom of the page where I can ignore it, but that’s a poor solution.

Please sort Docusign. Not impressed. 

We have the same problem. I get a lot of complaints. The users don't understand why it has changed for the worse and to be honest I don't either.

Users have raised the same issue for our company and it is really annoying to them. @Docusign can you comment please what is the solution? 

Hello,

just to let you know that docusign apply a fix on my side since today and it’s working fine.

The internal docusign ticket issue is SIGUX-3557.