Hello, @Jiahao Ge 

Welcome to the DocuSign Community!

Some questions:

1. Are you the Sender for this envelope where there is the invoice?
2. Or, are you a signer who gets the notification email to access the signed invoice?

The screenshot has the error message in Japanese. Could you translate it for English, pls?

Thanks!

Alexandre

Hello, Alexandre

The screenshot error message translate to English means: An error occurred while downloading the invoice. And I'm the account owner want to download this invoice. In order to make expense reimbursements.

Thanks！

Jiahao Ge

Hello @Jiahao Ge ,

Apologies for the late reply. And thank you for providing more information.

Were you still not able to download the invoice?: Find your latest billing and invoice information

Can you confirm if the below helps with your issue?:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Jiahao Ge ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!