Reporting Issues

Question

Has anyone had any issues lately with the reporting functionality. I ran an Envelope Volume Report today and for September the report indicates my Envelopes Sent as 26 but Envelopes Completed as 803. This does not make sense to me. Should I open a case with DocuSign? Thank you in advance.

Alejandro.Ramos · Accepted Answer

​Hi @legalcontracts,I hope you are doing well.I would like to confirm if you could solve your issue?If so, we would really appreciate it if you could share the solution and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue!

JohnSantos · Answer

@legalcontractsYes, I recommend you open a case with DocuSign. The number of Envelopes Sent should be at least the same number of envelopes completed or higher.

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