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I have a xxxxxxx plan on my account and I added 2 more users on my account will I be billed?

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I have a xxxxxxx plan on my account and I added 2 more users on my account will I be billed?

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Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

I hid your plan type's name as that is Personal Information.

In regards to your question, yes, you will be billed for the extra seats that were added to your account, if it is an annual plan it would be $300 per seat/users added, and if it's monthly it would $45 per seat/user added: https://www.docusign.com/plans-and-pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

I hid your plan type's name as that is Personal Information.

In regards to your question, yes, you will be billed for the extra seats that were added to your account, if it is an annual plan it would be $300 per seat/users added, and if it's monthly it would $45 per seat/user added: https://www.docusign.com/plans-and-pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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Community Member

Legacy User

I did not realize I would be charged for adding users to my account.

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Community Member

Legacy User

Can I undo that?

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Community Member

Legacy User

Can I undo the addition of seats?

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Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

You can delete the added users from your account: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=uwb1583277426266.html&_LANG=enus

If you would like a refund on that, I would recommend checking our refund policy, if you apply, please contact Customer Support: https://support.docusign.com/s/articles/DocuSign-refund-policy

Also, please view our terms and conditions: https://www.docusign.com/legal/terms-and-conditions

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.