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I have a xxxxxxx plan on my account and I added 2 more users on my account will I be billed?

C
Docusign Employee
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I have a xxxxxxx plan on my account and I added 2 more users on my account will I be billed?

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

I hid your plan type's name as that is Personal Information.

In regards to your question, yes, you will be billed for the extra seats that were added to your account, if it is an annual plan it would be $300 per seat/users added, and if it's monthly it would $45 per seat/user added: https://www.docusign.com/plans-and-pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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5 replies

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

I hid your plan type's name as that is Personal Information.

In regards to your question, yes, you will be billed for the extra seats that were added to your account, if it is an annual plan it would be $300 per seat/users added, and if it's monthly it would $45 per seat/user added: https://www.docusign.com/plans-and-pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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I did not realize I would be charged for adding users to my account.

C
Docusign Employee
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Can I undo that?

C
Docusign Employee
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Can I undo the addition of seats?

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

You can delete the added users from your account: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=uwb1583277426266.html&_LANG=enus

If you would like a refund on that, I would recommend checking our refund policy, if you apply, please contact Customer Support: https://support.docusign.com/s/articles/DocuSign-refund-policy

Also, please view our terms and conditions: https://www.docusign.com/legal/terms-and-conditions

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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