How do I get rid of envelope id and frame around signature on my document?

3 replies
626 views
Translate All

I've seen this question posted and answered before, but the options to fix it no longer exist. How do I get rid of these?

C

Community ExpertAnswer

Docusign Employee

A DocuSign Admin can go to Admin Console, then Signing Settings, change the DocuSign Frame to "do not add frame", under the Signature section and Save. Here is a DocuSign article that explains more, look under the "Signature options" section...

https://support.docusign.com/en/guides/ndse-admin-guide-signing-settings

C

Community Expert

Answer

Docusign Employee

A DocuSign Admin can go to Admin Console, then Signing Settings, change the DocuSign Frame to "do not add frame", under the Signature section and Save. Here is a DocuSign article that explains more, look under the "Signature options" section...

https://support.docusign.com/en/guides/ndse-admin-guide-signing-settings

Translate

C

Community Member

Legacy User

Thank you for answering. However, that option does not exist in my admin.

Translate

C

Community Member

Legacy User

There are several possibilities why you are unable to see that option...

1) Your current DocuSign permission restrict access. If you are a full DocuSign Admin then this cannot be the reason.

2) Your Account plan does not include this feature or functionality.

3) The feature was not enabled by DocuSign. I have seen several scenarios where Accounts have been upgraded or features were not enabled at Account startup, even when a DocuSign Account should have that feature.

My suggestion is to create a DocuSign Support case indicating the missing functionality and checking to see if this can be enabled based on your Account plan feature set.

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.