Hello, @Donsky 

You are welcome to the Docusign Community!

Every Docusign eSignature account has at least one Admin user, you need to verify with your IT team who is such user. You or someone in your company after signed a contract with Docusign has received an email with Activation account subject and in the body of the email there is a button: Activate.

An Admin user can set the Shared Access option. That permits to share envelopes’ user with another user(s).

See details here:

https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=imk1656607611659.html&_LANG=enus

Some features are available only in some Account Plans. 

https://ecom.docusign.com/en-CA/plans-and-pricing/esignature

I hope that helps!

Best,

Alexandre

Hello @Donsky ,

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Best regards,

Nathaly | Docusign Community Moderator
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