Cannot access account due to no longer having access to email address

try to open a case with support team:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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Hello ​@KarriganN ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I am having the same issue. I cannot login into my old account because I no longer have access to the email address.  Therefore, I also cannot open a case. Can someone advise. 

Hello ​@Alex1231 

Welcome to the Docusign Community and thank you for posting your concerns!

You would need to contact customer support, you should be able to create a case using the last opción “ I can’t access my account or invoices”, the support team will provide you with the alternate opciones available. However, please note that you would need to be an admin or have access to the DNS records of the email domain. In the case you do not have access to the DNS records and you are not an admin, unfortunately there isn’t a way to access the account.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

So if there isn’t a way for me to access the account, then how can I cancel it?

I cannot open a case because I cannot login into the account. How can I speak with a real live person here? 

Hello ​@Alex1231 

Thank you for reaching back.

The option “I can’t access my account or invoices” does not require you to login to your account: Open a case in the Docusign Support Center

Please view the below screenshot:

When clicking the option it should give you the following screen which will allow you to create a case without the need of logging in:

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I submitted a case weeks ago and haven't heard anything. How can I talk to a person? This is ridiculous and should be an illegal practice. I will report to the BBB. 

It’s absurd.  The only person I could speak with was with sales who informed me they couldn’t help me. Not having a live person for support is unacceptable.