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Emails Disappearing When Converted to Variables in Workflow

  • 27 August 2024
  • 5 replies
  • 24 views

Hi everyone!

I’m having an issue with creating a workflow and would like to ask for your help. In the form, there are emails from some subscribers that appear correctly in my params. However, when I convert them into variables, they simply disappear. As a result, at the end of the flow, when I try to submit for signing, the fields are empty. What could be the issue?

Hello @Guilherme Duarte 

Welcome to the DocuSign Support!

I want ask for more clarification or if you could share is Screenshot of issue. And are you converting them into variable or are you saving/storing them into a variable.

Thanks!

Hi, @Pawan Gangwani 

Thank you for your response.

Attached are the screenshots. I believe I am converting the emails into variables, as I am using the "Update Variable Value" step.

Ohh I got it, you are doing reverse update, In the third picture just put “Counterpartysigner1” first and then put “Params” value in “New variable value”.

and there you go.🤗

Ah, got it!
Sorry for the confusion and thanks for your help! :)

Ah, got it!
Sorry for the confusion and thanks for your help! :)

No problem, Always happy to help. and if you find the solution helpful then please mark it “best”🤗

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