Emails Disappearing When Converted to Variables in Workflow

Hi everyone!

I’m having an issue with creating a workflow and would like to ask for your help. In the form, there are emails from some subscribers that appear correctly in my params. However, when I convert them into variables, they simply disappear. As a result, at the end of the flow, when I try to submit for signing, the fields are empty. What could be the issue?

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Hello @Guilherme Duarte

Welcome to the DocuSign Support!

I want ask for more clarification or if you could share is Screenshot of issue. And are you converting them into variable or are you saving/storing them into a variable.

Thanks!

Hi, @Pawan Gangwani

Thank you for your response.

Attached are the screenshots. I believe I am converting the emails into variables, as I am using the "Update Variable Value" step.

Ohh I got it, you are doing reverse update, In the third picture just put “Counterpartysigner1” first and then put “Params” value in “New variable value”.

and there you go.

Ah, got it!
Sorry for the confusion and thanks for your help! :)

No problem, Always happy to help. and if you find the solution helpful then please mark it “best”

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