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Custom Field is not working in DocuSign

  • 14 May 2024
  • 1 reply
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Hello DocuSign Community,

Recently I created a new custom field in DocuSign, see below:

And I used this field in Workday BIRT design, see below for testing:

However, when test it , this field is never working and end user cannot edit this field but only see the text “\jayorg11\ , see below

 

Can you please help why it is not working ? Is there anything I missed ?

 

Regards,

Jay

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Best answer by svc-workday 14 May 2024, 11:12

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I just figured it out, it is because the docusign account authenticated by workday is different with the account I set the configuration.

Thanks.

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