Custom Field is not working in DocuSign

Hello DocuSign Community,

Recently I created a new custom field in DocuSign, see below:

And I used this field in Workday BIRT design, see below for testing:

However, when test it , this field is never working and end user cannot edit this field but only see the text “\jayorg11\ , see below

Can you please help why it is not working ? Is there anything I missed ?

Regards,

Jay

Best answer by svc-workday

I just figured it out, it is because the docusign account authenticated by workday is different with the account I set the configuration.

Thanks.

AuthorAnswer

New Voice

I just figured it out, it is because the docusign account authenticated by workday is different with the account I set the configuration.

Thanks.

New Voice

are this custom fields getting tagged to correct recipients? Sometimes my custom fields are getting incorrectly tagged to next recipient

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