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I want to cancel my account
Solved
Please cancel
- Legacy User
Best answer by Community Expert
Did you want to downgrade to a free account instead of cancelling?
It is still free but you can keep and access all of the envelopes in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings.
Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?
A Support Representative will be able to verify and assist you.
Hope this helps.
- Docusign Employee
- 1935 replies
- Answer
Did you want to downgrade to a free account instead of cancelling?
It is still free but you can keep and access all of the envelopes in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings.
Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?
A Support Representative will be able to verify and assist you.
Hope this helps.
- Legacy User
- 3548 replies
No. Please cancel with a confirmation of it. Thanks. I don't like the way my signature looks.
- Legacy User
- 3548 replies
Please cancel my account going through divorce I need to wait until it is finalized
- Legacy User
- 3548 replies
No please cancel my account immediately. I would also like a refund.
- Legacy User
- 3548 replies
PLease cancel my account ASAP. I keep getting charged monthly and no longer use!
- Legacy User
- 3548 replies
I went through the process of CANCELLING MY ACCOUNT with the support centre via email. and have now just received a request to update my credit card details for new payment processing. This company is a joke.
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