+1I had sent more enveloppes than my account allowed so the request was to pay 39 euro's to make it right. I wasnt aware that I had actually switched to a monthly and more expensive subscription. I went into labour not long after and now returning to the account i see ive been billed for the past 10 months while not using the service. I cant seem to get a hold of a person to just explain the situation as this doesnt follow the standard automated scripts for refunds.
Please help
+8Hello
Thank you for reaching out here in Docusign Community.
We understand that you’d like to speak with one of our representatives, and we know how important this is.
Docusign Community is not the best platform to raise your billing concerns.
You need to open a case to get in touch with our representatives. You may follow the steps provided in the link below on how to open a case.
Open a case in the Docusign Support Center
If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
+1Hello
Thank you for reaching out here in Docusign Community.
We understand that you’d like to speak with one of our representatives, and we know how important this is.
Docusign Community is not the best platform to raise your billing concerns.
You need to open a case to get in touch with our representatives. You may follow the steps provided in the link below on how to open a case.
Open a case in the Docusign Support Center
If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
Thanks for your reply. Ive downgraded to the free version bit now i cant seem to open a case. Any advice?
+8Hello
Yes, there was an update that only paid accounts can open a case.
The work around for you to open a case is using the same link and use the bottom part where it says “I can’t access my account”.
https://support.docusign.com/s/contactSupport?language=en_US
I hope this helps, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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