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How do a cancel/void a contract through DocuSign that's already been completed/signed by all parties?

C
Docusign Employee
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We have a Real Estate contract that has been signed by all parties and we are ready to back out of the contract. The contract states that we have the right to back out. How do I cancel/ void a contract that's already been signed by both parties through docusign?

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

Once a contract has been signed and completed through DocuSign, there isn't a way to void it. You would only be able to delete it (which will remove the contract from the account) or sent it to purge (which will remove the contract not only on your account but also the DocuSign cloud): https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=kcb1583277378645.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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3 replies

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

Once a contract has been signed and completed through DocuSign, there isn't a way to void it. You would only be able to delete it (which will remove the contract from the account) or sent it to purge (which will remove the contract not only on your account but also the DocuSign cloud): https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=kcb1583277378645.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
Forum|alt.badge.img

Thank you for your reply.

If I delete it (which will remove the contract from the account) or sent it to purge (which will remove the contract not only on your account but also the DocuSign cloud), will we be released from the binding document? Or will I have to send a separate voided contract?

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching back.

Unfortunately, DocuSign doesn’t provide direct legal advice, but we do offer the DocuSign Legal FAQ article that you can see by clicking the link below: https://support.docusign.com/en/articles/Legal-FAQ

 

If you need more specific legal guidance that the Legal FAQ doesn’t address, please consult a law office in your local jurisdiction or your company’s legal team.  

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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