+1Hello! We are just building/deploying our first PowerForm on our website. When testing I noticed the Finish Signing Later option is grayed out. Is this not an option with PowerForms? I have been looking through settings and am not seeing anywhere to check a box. I have also tried looking in documentation but all I am seeing is how to choose the option on the signing side. I’m not surprised if I am just missing something in my search.
Thank you!
Wendi
Best answer by Alejandro.Ramos
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I understand that you are looking to better understand why PowerForms are incompatible with the option to Finish Signing Later, and I will clarify the topic for you. The reasoning behind this behavior is that the PowerForm initiator will sign through an Captive Recipient Signing session causing the recipient to be created in eSignature’s backend as a temporary membership, which makes saving the data entered in the partially completed envelope unfeasible. More details on this topic can be found, here:
From the Trenches: Hybrid Captive/Remote signing with EmbeddedRecipientStartUrl
Nevertheless, feedback that can improve our users’ experience is always welcome. I encourage you to consider submitting your idea to be reviewed by our development team for possible implementation. If you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request through a support case, or by reaching out to your Account Team. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I understand that you are looking to better understand why PowerForms are incompatible with the option to Finish Signing Later, and I will clarify the topic for you. The reasoning behind this behavior is that the PowerForm initiator will sign through an Captive Recipient Signing session causing the recipient to be created in eSignature’s backend as a temporary membership, which makes saving the data entered in the partially completed envelope unfeasible. More details on this topic can be found, here:
From the Trenches: Hybrid Captive/Remote signing with EmbeddedRecipientStartUrl
Nevertheless, feedback that can improve our users’ experience is always welcome. I encourage you to consider submitting your idea to be reviewed by our development team for possible implementation. If you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request through a support case, or by reaching out to your Account Team. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Good morning
Wendi
+15Hi
Thank you for making us aware of the issue.
The “Best Answer” option should be displayed next to the “Like” and “Share” options, as shown below:
If you can’t see this option, please attach a screenshot of what you see for us to escalate the situation if needed. You could also try through a different device, network and browser, to help locate the root cause of the issue.
Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
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