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How do I change the email that I use to log into my account? I have tried through profile settings - it sends a verification code to the correct e-mail address, but when I enter the code an error message pops up. I have tried logging out but no luck,
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that you are having issues when changing your account email.
To confirm, is this https://support.docusign.com/s/document-item?bundleId=sto1596228661240&topicId=bxx1598986591121.html&_LANG=enus guide the one you followed?
If yes, please create a case with DocuSign Support so they can assist you in changing your email.
https://support.docusign.com/en/contactSupport
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Docusign Employee
- 1935 replies
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that you are having issues when changing your account email.
To confirm, is this https://support.docusign.com/s/document-item?bundleId=sto1596228661240&topicId=bxx1598986591121.html&_LANG=enus guide the one you followed?
If yes, please create a case with DocuSign Support so they can assist you in changing your email.
https://support.docusign.com/en/contactSupport
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- Newcomer
- 1 reply
I can’t change my email address on my docusign account! My company has changed the email address and the old one does not exist anymore and it is trying to send me a code to the old email address.
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