+1Are we ever going to get DocuSign to add this vital information to their “Sends Remaining” count? I’ve been asking for it for years.
Will my monthly allotment reset tomorrow or 3 weeks from now? It’s important, and their system knows. Why not display it?
Best answer by Alejandro.Ramos
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to find the details regarding your envelope allowance expiration, but I will share more details on the topic.
If you are working with one of our monthly plans, your allowance will reset at the end of your billing cycle, specified in Settings>Plan and Billing.
For more details on this topic, see:
View Plan and Billing Information
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
+15Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to find the details regarding your envelope allowance expiration, but I will share more details on the topic.
If you are working with one of our monthly plans, your allowance will reset at the end of your billing cycle, specified in Settings>Plan and Billing.
For more details on this topic, see:
View Plan and Billing Information
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2I’ll add that you have to go to the “admin” window to find settings, then go to ‘plan and billing’. This is part of what makes this annoying, that settings isn’t available on every page (the norm for almost every other website I can think of).
I agree with
It’s just infrequent enough that I can’t remember when my billing cycle restarts and I have to look it up and I often have to look up how to look it up because settings is buried on a specific page. Note that it’s not annoying enough for me to pay for a plan that has more sends/mo than I need, even just out of principal, so hopefully that’s not an intentional pressure.
Jared
+15Hi
Thank you for following up.
I encourage you to consider submitting your idea to be reviewed by our development team for possible implementation. If you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request through a support case, or by reaching out to your Account Team. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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