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We are receiving an error message "The envelope allowance for the account has been exceeded." What does this mean?
- Legacy User
Best answer by Community Expert
Based on the DocuSign Account, there is a limit to the number of envelopes that can be sent during a period of time, usually based on the billing cycle. Sounds like you have sent out that maximum number of envelopes. You would need to speak with your DocuSign Account representative or Sales representative to check what your limit is or to extend your limit.
- Docusign Employee
- 1935 replies
- Answer
Based on the DocuSign Account, there is a limit to the number of envelopes that can be sent during a period of time, usually based on the billing cycle. Sounds like you have sent out that maximum number of envelopes. You would need to speak with your DocuSign Account representative or Sales representative to check what your limit is or to extend your limit.
+1- Newcomer
- 1 reply
I've been using your system for signing purposes for several years now. I am now receiving a note saying that my envelope has been exceeded. I thought signing was always free?
+1- Newcomer
- 2 replies
To follow up on what Joe said… I recently started receiving this message after years of signing documents for free. Is the app no longer free?
I've been using your system for signing purposes for several years now. I am now receiving a note saying that my envelope has been exceeded. I thought signing was always free?
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