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Client is being asked to log in to sign a document - in 4 years this has never happened before
Solved
client signing
+2- Newcomer
- 2 replies
Best answer by Alexandre.Augusto
Hello,
You are welcome to the Docusign Community!
I’d suggest to you ask your Docusign eSignature Admin if was changed in the settings of your account the Login Requirement Security options. By default, No Login is required to the signers, however if the Admin changed the settings then your signers will need to login for signing envelopes.
See the figure with the available options then ask to your Admin how that’s is configured for your account:
I hope that helps!
Best,
Alexandre
+14- Docusign Employee
- 661 replies
- Answer
Hello,
You are welcome to the Docusign Community!
I’d suggest to you ask your Docusign eSignature Admin if was changed in the settings of your account the Login Requirement Security options. By default, No Login is required to the signers, however if the Admin changed the settings then your signers will need to login for signing envelopes.
See the figure with the available options then ask to your Admin how that’s is configured for your account:
I hope that helps!
Best,
Alexandre
+2- Newcomer
- 2 replies
thank you - ive tried to find a contact # for docusign and there isnt one available .
Our association pays for us to use dotloop for free - guess i might just switch over and stop paying for docusign.
+15- Community Moderator
- 2070 replies
Hi,
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
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Regarding the Docusign Support number, you may contact our support team by opening a new support case, or by calling:
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https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
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Feel free to let me know if you have any other questions or concerns and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
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