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Why is a user getting all notifications except the one to sign

C
Docusign Employee
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I have a user, internal to our company. They did not receive notification to sign. it was not in junk and out system did not block or hold the email. When i removed them from the envelope and added back, they got the email saying they had been removed but not one to sign it. When i changed them to just receive a copy they got that email. Why would they receive those and not the one to sign the envelope?

Best answer by Community Expert

Based on all the items you have reviewed the next item that was not mentioned was the User Preferences regarding the Notifications. See the following article that the User will need to check as the Notifications are per User. These are divided into Sender and Recipient, they should review the Recipient Notifications.

https://support.docusign.com/s/articles/How-do-I-manage-my-email-notifications?language=en_US

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3 replies

C
Docusign Employee
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Based on all the items you have reviewed the next item that was not mentioned was the User Preferences regarding the Notifications. See the following article that the User will need to check as the Notifications are per User. These are divided into Sender and Recipient, they should review the Recipient Notifications.

https://support.docusign.com/s/articles/How-do-I-manage-my-email-notifications?language=en_US

C
Docusign Employee
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that was it. their recipient notifications were adjusted. this explains it. Thank you for the guidance.

C
Docusign Employee
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Glad I was able to help.

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